Product updates

There is a lot of information associated with each stop on a route. It may be necessary for the driver to know the type of stop, the timing, where the package is in the vehicle, and many other details.

Drivers may have difficulty reading and using the app if all this information is displayed at once.

Stop details are now easier to read and edit⁠

• As soon as a driver clicks 'start route,' a stop details sheet appears with clear and uncluttered information about their first stop
• Google Maps for that location opens automatically if they click the address details
• The Notes field can now be edited instantly by clicking on it
• Edit the stop by clicking the 'edit stop' text below the stop details
• When a stop is marked as delivered, the stop details sheet automatically moves on to the next one
• Swipe left or right on the stop details sheet to see the previous/the next stop, mark stops as failed/delivered, and see info and proof of delivery.
• You can access the main stops list by clicking the X in the top right corner of the stop details sheet
• Click the arrow in the bottom right of the main stops list to make the current stop on the route the focus of the list.
• On the main stops list swipe left to mark a stop as delivered or swipe right to navigate to that stop

Having trouble finding the right package in their delivery vehicle can cost drivers valuable time. During a route, time spent looking for packages can add up and make their day longer than necessary.

We’ve introduced a simple Package ID feature to help make finding packages fast and more efficient.

How Package ID works⁠

• Each stop is automatically assigned a unique Package ID number
• Once assigned to a stop, a Package ID number will not change
• Package IDs can then be marked on the corresponding packages in the vehicle to make them easier to find
• Regardless of how many times the route order is reoptimized, the Package ID will remain the same

Some routes contain unreachable stops. For example, by mistake, a driver's route in Lisbon, Portugal, may include an address in Lisbon, Florida, making that stop unreachable.

If a stop cannot be reached by the end of that delivery day, it will be marked as skipped.

As a result, drivers must figure out how to correct these stop types and incorporate them back into their routes. On-the-go management of unreachable and skipped stops saves time and allows routes to be optimized more easily.

How to manage an unreachable stop⁠

• A route with an unreachable stop will display the error message 'can't create route' when it is optimized
• The unreachable stop will appear at the top of the route list with the message ‘this stop cannot be accessed’
• This stop can then be edited and successfully added to the route

How to manage skipped stops⁠

The status of a delivery stop is an essential attribute for drivers and dispatchers.

A dynamic stop marker on the map means you don't have to scroll the stop list to find important information.

Check the status of your stop at a glance⁠

We've created dynamic stop markers that show if a stop is:

• A pickup
• A priority delivery
• A successful or failed delivery
• An error unable to be added to a route
• A new stop added since the route was last optimized
• An existing stop edited since the route was last optimized
• A deleted stop that will be removed when the route is re-optimized

Drivers often have to make changes to a route once it’s been optimized and the van has been loaded, but if a stop is added or removed, the change means the way the vehicle was loaded no longer makes sense.

Now, if the detail of a stop such as the time window or priority is changed, a stop is added or removed, the driver gets the option to:

• Fit changed stops into route - changed stops are reordered into the route.
• Reorder remaining stops - the route progress is kept; only remaining stops are reordered.
• Restart route - route progress is lost, all stops reordered.
• Or skip, and carry on with their day with minimum hassle.

Sometimes it can be useful for drivers to share their live location and route information with a 3rd party. We’ve made this possible on Spoke Route Planner with our new shareable read-only route links.

How to share a read-only route link⁠

• Within a route under the route name you will see the option to ‘share your live progress’
• Click the blue Share button
• A pop up of share options will appear
• You can copy the link and share it
• Choose Nearby Share to send the route via bluetooth to a nearby device
• Share the route using your phone apps such as Whatsapp, email, SMS

When receiving a read-only route link⁠

• Click the link and you will be taken to the route view
• You will be able to view the route progress in real time here
• It is possible to view read-only information, such as the location of the driver, the status of the delivery, and much more

Recently, Apple’s exciting Live Text feature got released together with iOS 15. The new feature lets you use your phone’s camera app to scan any text.You've asked us for this a lot, so we’re happy that we’re among the first iOS apps to bring you this new functionality.

iPhone users on iOS 15 can now use Live Text inside Spoke Route Planner in three easy steps 👇

1. Click the camera icon in the search bar
2. Point your camera at your manifest or package
3. The address will automatically be added to Spoke Route Planner!

Then just add the rest of your packages in the same way 🙌

Every day at Spoke we show delivery drivers millions of addresses. We get this information from Google Maps as well as from dispatchers using Spoke Dispatch.

In our mission to make delivery as seamless as possible, we are improving how we format addresses. This means showing more important information upfront (like store names and postcodes) and making better use of valuable screen space.

This saves drivers time for every delivery they make, as they don’t have to check a manifest or search for the address in a different app.

Important information like the postcode, which many drivers use to find their way around, isn’t there. This is because most of the address is crammed into the second line which will be cut off on small screen sizes.

Everything drivers need to see is right there, no more, no less. As part of this change, we’re also changing how we save addresses in Spoke. This won’t be visible to drivers but will work silently to improve the accuracy of navigation with apps like Waze, Google Maps & Apple Maps.