Drivers wanted
RoadRunner is a family-run driver recruitment and fleet management company based in Melbourne, Queensland. For over seventeen years, they have been sourcing, placing, and managing relief delivery drivers that they recruit for some of Australia’s largest transport companies.
The business idea grew organically as the founder, while working as a delivery driver, was approached by their employer, who asked if they could find more drivers to join the team. Contacting and referring some of his friends who he knew would be a good fit for the job soon snowballed and led to the establishment of his own business, RoadRunners.
Thanks to over a decade of successful working relationships wth companies like StarTrack, Team Global Express, and CouriersPlease, RoadRunner has become known in Australia as the company whose books you really want to be on if you’re looking for a desirable delivery driving role.
From recruitment to fleet management
Competition in the field of driver recruitment has steadily grown, and with a constant drive to innovate, RoadRunner decided to diversify its offering. Spoke Dispatch provided the capabilities it needed to do just that.
Spotting a gap in the market to offer more than just recruitment services, RoadRunner launched its Fleet Management service.
"We supplied them overnight with twenty-six fresh drivers to come into their depot and help deliver. Before, they would have tried to get all those drivers scanned on their system and learning their workflows, but that takes too long and is too difficult. So we use Spoke Dispatch."
Using Spoke Dispatch, they now offer their clients who have outsourced part of their delivery fleet to RoadRunner the chance to combine high-quality contract drivers with cutting-edge delivery software.
Fleet management clients benefit from a dedicated and experienced account manager who, using Spoke Dispatch, will demonstrate how they can easily track drivers in real-time, optimize routes to save money, view instant ETAs, collect high-definition proof of delivery photos, and access transparent billing.
This approach means that RoadRunner’s clients can easily use top-notch drivers and adopt superior delivery technology, without the overhead of training permanent staff or having to build complex software integrations with their existing technology.
Put down the pen and paper
Having only diversified their delivery services in September 2024, fleet management already accounts for one-third of RoadRunner’s business, and the response from clients is overwhelmingly positive.
“Lots of clients are still very old school in terms of their tech systems. No ETAs, no ability to track the drivers. POD that they can't access for hours or even until the next day! It's just old and clunky, so by using Spoke Dispatch, we definitely have the advantage.”
Many are bowled over by the fact that they can see live ETAs, instantly view proof of delivery assets, and track real-time updates, having become accustomed to working in a communication blackout once drivers leave the depot.
For many large clients, working on paper dockets and run sheets remains a day-to-day reality. RoadRunner’s relief drivers use Spoke to digitize their day’s work in minutes. At the end of a route, they can instantly provide clients with a detailed export for every delivery, containing delivery status, speed of delivery, timestamps, geolocations, photos, signatures, and more.
RoadRunner is revolutionizing how large transportation companies approach last-mile delivery, and the future looks bright for fleet management. They are set to expand their team with even more experienced industry professionals who can focus on relationship-driven growth and breaking into new markets such as medical, food, and automotive parts.