Product updates
What’s new in Spoke Dispatch
Feature updates and improvements to make last mile delivery more dynamic
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07 Jul 2026
Create and assign custom delivery services to stops
Until now, Spoke has not provided a dedicated way to include the delivery service for a stop. Stops with a specific delivery service, such as same-day, next-day, or 72-hour, have been handled the same way, and the service type has not been visible.
Now it’s possible to create your own custom delivery services and attach a delivery service to any stop.
The delivery service attached to a stop is reflected in the dispatcher dashboard and driver app, making it instantly accessible, helping drivers and dispatchers correctly prioritize their deliveries.
It’s also possible to sort unassigned stops by service type and export detailed performance analytics, including delivery service information, for more granular, insightful reporting.
- Go to Controls > Services > click Create service
- Set up your service with cost, service level agreement, and stop requirements
- Assign your service to a stop manually, by bulk editing stops, when importing a spreadsheet, or via Spoke’s API
- Filter stops by service type
- Export performance reports and include the service type
30 Jun 2026
Trace delivery progress and provide proof of custody even earlier with barcode scanning
Previously, barcode functionality was limited to allowing drivers to scan barcodes to add stops to their route, and when attempting delivery. This only provided a partial record of a package’s journey.
Now, when a barcode is added to a stop, drivers can scan a package’s barcode when they add it to their route, load it to their vehicle, and attempt to deliver it.
This provides additional proof of custody moments and delivery status updates, which are displayed on the dispatcher dashboard and for the recipient via their tracking link.
Import your own barcodes into Dispatch, or let your courier clients generate barcodes via Spoke Connect.
01 Jun 2026
Drivers can scan or import a route manifest and add stops 5x faster
Adding multiple stops to a route can be a time-consuming but necessary process for drivers who create their own routes.
The latest update to importing stops lets drivers import an image/PDF or scan of any list of stops, and Spoke’s smart address detection will automatically find, analyze, and import every address contained in the file, adding it as a stop on their route.
Drivers can import multiple stops in a matter of minutes with just a few clicks, and start their routes even sooner.
01 Jun 2026
Migrate to Spoke’s API V1 for more control over routes, depots, and team management
Spoke‘s Beta API provided a solid foundation for automating delivery operations, but several day-to-day workflows still needed to be managed via the dispatcher dashboard. With V1 these processes can now be managed entirely through the API.
API V1 now provides users with the ability to:
- Search for any type of stop
- Manage and create multiple depots
- Manage dashboard members at scale
- Configure route defaults, such as start time
- List stops by route rather than plan, and extract data from specific routes more easily
The Webhook API has also been improved and now supports the additional event ‘stop being the next on the route’, which enables users to build and trigger their own recipient notifications.
19 May 2026
Expand tracking visibility with persistent tracking links for all stops
Previously, it was only possible to track a stop after the driver had started the route containing it, which didn’t provide any pre-transit visibility into deliveries.
Now, when a stop is added (manually, via spreadsheet, using the API, or from Shopify) it is automatically given a unique tracking link and status.
Stops can be tracked from the moment they are ‘awaiting assignment to a route’ through every status change until they are successfully delivered.
This provides additional tracking visibility to recipients and the opportunity for users to build and expand the capability of their own automated workflows to include this early update.
Each stop’s unique tracking link contains a token, making it quick and easy to search for individual stops using this unique identifier.
28 Apr 2026
Customize your exports to access the data that matters most
Digging through mountains of unnecessary data for the specific information required can be frustrating and an inefficient use of time.
Spoke’s latest update lets users customize which data to export, making it easier to access the information that matters.
Users on the Premium and Expert plans can now customize all reports, preview changes, and more efficiently download data that’s tailored to their business processes.
When exporting route data, delivery analytics, or printing a manifest, users can select all or any field to include. Spoke will automatically store each user’s specific preferences for each report and apply those settings to all future exports of that report.
to see how easy it is to customize your data exports and manifests.
18 Mar 2026
Trace proof of custody with time stamps that are recorded when package barcodes are scanned
Not having end-to-end visibility into each package's location can leave Dispatchers without the information they need to answer incoming delivery queries. Significant gaps in tracking can also lead to extra requests for updates from recipients, who need more thorough delivery details.
Users on Spoke’s Premium and Expert plans can now benefit from detailed proof of custody information for packages that have barcodes.
Any package with a barcode can be scanned when it is added to a route, loaded onto a delivery vehicle, and delivery is attempted. Time stamps are now recorded at the time these events occur, providing Dispatchers with specific, chronological information about a package's progress and custody status.
Recipients also benefit from more detailed tracking information, as proof-of-custody timestamps are shared with them in real time on their tracking link page.
13 Mar 2026
Build routes that consider the maximum weight limit of your delivery vehicles
To maximize route efficiency, dispatchers need to balance adding as many items as possible to a route, without exceeding the legal weight limits for the vehicle carrying out those deliveries.
Vehicle capacity lets you set a maximum weight limit for each vehicle type.
This will override any maximum stops settings for drivers, and Spoke will use this weight limit to create routes that do not exceed any vehicle's maximum load capacity.
09 Mar 2026
Identify and edit incorrect addresses before they disrupt routes
When an incorrect address format or location is added to a route, it can be hard to spot the error. The knock-on impact can be that drivers are sent to the wrong location, causing confusion and delays.
Spoke now automatically flags addresses that appear to have an unclear location or where the address number cannot be found, so that you can easily spot and correct any errors.
Potential address issues are flagged on the Dispatcher Dashboard and Driver App, giving both dispatchers and drivers the opportunity to fix incorrect details before they impact routes.
06 Feb 2026
Easily correct the delivery status of stops incorrectly marked in the driver app
Occasionally, Drivers make mistakes, and previously, it was hard for Dispatchers to correct the delivery status of a stop that was marked incorrectly.
Now, Dispatchers can edit the delivery status of a stop from the Dispatcher Dashboard, ensuring that any errors are easily rectified and that recipients receive the latest, accurate tracking information.
- Click on a stop
- Use the pin icons to Clear delivery status
