Product updates
What’s new in Spoke Dispatch
Feature updates and improvements to make last mile delivery more dynamic
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Feature updates and improvements to make last mile delivery more dynamic
Adding multiple stops to a route can be a time-consuming but necessary process for drivers who create their own routes.
The latest update to importing stops lets drivers import an image/PDF or scan of any list of stops, and Spoke’s smart address detection will automatically find, analyze, and import every address contained in the file, adding it as a stop on their route.
Drivers can import multiple stops in a matter of minutes with just a few clicks, and start their routes even sooner.
To scan a manifest
To import a manifest
Spoke‘s Beta API provided a solid foundation for automating delivery operations, but several day-to-day workflows still needed to be managed via the dispatcher dashboard. With V1 these processes can now be managed entirely through the API.
API V1 now provides users with the ability to:
The Webhook API has also been improved and now supports the additional event ‘stop being the next on the route’, which enables users to build and trigger their own recipient notifications.
Previously, it was only possible to track a stop after the driver had started the route containing it, which didn’t provide any pre-transit visibility into deliveries.
Now, when a stop is added (manually, via spreadsheet, using the API, or from Shopify) it is automatically given a unique tracking link and status.
Stops can be tracked from the moment they are ‘awaiting assignment to a route’ through every status change until they are successfully delivered.
This provides additional tracking visibility to recipients and the opportunity for users to build and expand the capability of their own automated workflows to include this early update.
Each stop’s unique tracking link contains a token, making it quick and easy to search for individual stops using this unique identifier.
Digging through mountains of unnecessary data for the specific information required can be frustrating and an inefficient use of time.
Spoke’s latest update lets users customize which data to export, making it easier to access the information that matters.
Users on the Premium and Expert plans can now customize all reports, preview changes, and more efficiently download data that’s tailored to their business processes.
When exporting route data, delivery analytics, or printing a manifest, users can select all or any field to include. Spoke will automatically store each user’s specific preferences for each report and apply those settings to all future exports of that report.
to see how easy it is to customize your data exports and manifests.
Not having end-to-end visibility into each package's location can leave Dispatchers without the information they need to answer incoming delivery queries. Significant gaps in tracking can also lead to extra requests for updates from recipients, who need more thorough delivery details.
Users on Spoke’s Premium and Expert plans can now benefit from detailed proof of custody information for packages that have barcodes.
Any package with a barcode can be scanned when it is added to a route, loaded onto a delivery vehicle, and delivery is attempted. Time stamps are now recorded at the time these events occur, providing Dispatchers with specific, chronological information about a package's progress and custody status.
Recipients also benefit from more detailed tracking information, as proof-of-custody timestamps are shared with them in real time on their tracking link page.
To maximize route efficiency, dispatchers need to balance adding as many items as possible to a route, without exceeding the legal weight limits for the vehicle carrying out those deliveries.
Vehicle capacity lets you set a maximum weight limit for each vehicle type.
This will override any maximum stops settings for drivers, and Spoke will use this weight limit to create routes that do not exceed any vehicle's maximum load capacity.
When an incorrect address format or location is added to a route, it can be hard to spot the error. The knock-on impact can be that drivers are sent to the wrong location, causing confusion and delays.
Spoke now automatically flags addresses that appear to have an unclear location or where the address number cannot be found, so that you can easily spot and correct any errors.
Potential address issues are flagged on the Dispatcher Dashboard and Driver App, giving both dispatchers and drivers the opportunity to fix incorrect details before they impact routes.
Occasionally, Drivers make mistakes, and previously, it was hard for Dispatchers to correct the delivery status of a stop that was marked incorrectly.
Now, Dispatchers can edit the delivery status of a stop from the Dispatcher Dashboard, ensuring that any errors are easily rectified and that recipients receive the latest, accurate tracking information.
Previously, requesting cash-on-delivery was not possible using Spoke Dispatch, and couriers had to find their own way to request, collect, and record any cash received at a stop.
Now, any cash on delivery requirements for a stop can be imported into Spoke via API, spreadsheet, or manually added.
Recipients are notified of any money that is due on their delivery tracking link.
Drivers are prompted on their driver app to select the payment type, confirm that the amount has been received, and collect the recipient's signature. At the end of every route, they are shown a breakdown of the payments collected.
Dispatchers can edit, view the live status, and export a cash on delivery summary in the Dispatcher Dashboard.
Previously, copying or moving existing stops between routes could be a complex process.
We’ve streamlined this workflow to make copying or moving existing stops between routes even easier, which saves Dispatchers time when they need to quickly and efficiently reallocate stops between various routes.
Moving stops can now be carried out in a dedicated pop-up, keeping the Dispatcher in the context of the route they are editing. Finding the route you want to move stops to is also simpler with the calendar selector and filtering options, making it easy to find individual routes by name or date.
The ability to select multiple stops has also been streamlined to look and work more efficiently, and a new confirmation message has been introduced to reduce accidental errors by requesting verification before any changes are discarded.
Spoke’s newly launched dedicated API status page provides instant alerts on API outages or degraded performance, helping user keep their operations running smoothly.
API VO.2 Beta will no longer be supported after 1st March 2027.
Follow our migration guide to update to V1 in a matter of minutes.
Recipients who have customized their browser language settings will now also be able to view their delivery updates on the tracking page in their native language of English, Spanish, German, Brazilian Portuguese, or Hebrew.
When importing your delivery data into Spoke, don’t forget to include package weight information for each item so that this can be used to calculate the total vehicle capacity for a route.
This will trigger an updated recipient notification to be sent.
Your stops will now be added and visible on your route.
A hexagonal grid pattern will now be overlaid on the map view.
