Product updates

It can be time-consuming and difficult for drivers to check additional delivery details with their dispatcher. They need that information at their fingertips for fast and efficient delivery.

This extra information is now visible in the driver app:⁠

Recipient

• Name
• Email
• Phone
• External ID

Package

• Count
• Products

Seller

• Name
• Website
• Order ID

Dispatchers can include this information when uploading routes or by clicking a stop. They can manually add/edit it.

Drivers can see this information in the stop details list. Tap 'see more' to see all the data.

You will find a more simple look and feel that makes managing drivers with Spoke easier and faster to use as team members are now added and edited in a separate part of the Teams workspace.

You can easily add new team members individually, or add many couriers in a row. Give it a try by checking the ‘Add member’ box to include more than one new driver at a time.

Editing existing members⁠

Editing your existing team members is now easier, too.

Go to the three dots on the right of the team member's name for more info and to pull up their profile. You can change their name, display name, and role. Plus override their route defaults. When you select ‘Use defaults’, you can fix this so that your driver follows your set start and end locations.

If you uncheck this option, then you have the choice to customize your drivers' start and end locations individually. You can just pick another location and time and then save it. From now on, your driver is going to get routes that are tailored to them.

We've recently made some significant upgrades to help you further reduce the chances of missed deliveries by keeping your customers up-to-date on what's happening with their packages.

If you're on the Recipient plan or above, with this update you can:

• Easily customize customer messages
• Choose to send SMS, email, or both
• Add personalization
• Choose to send messages in any language

After a driver starts their route, your customer will get a message with general delivery info. This includes an estimated delivery time and a link to our live tracking site so that they can track its progress. 🙌

We've improved Spoke Dispatch with some big new features you've been requesting: You have more control over driver setup. Now you can:

• Choose your distance and time from Miles to Kilometres, or 12 hour to 24 hour clock.
• Control your driver app settings to manage what map type, navigation app, and vehicle they have to use.
• Turn customer notifications on or off for Recipient Plan customers.