Product updates

Finding a specific stop on a particular day can be challenging in a pool of drivers and routes. We have updated our design to make finding and focusing on particular routes and stops easier.

In the overview sidebar:⁠

• Routes are now grouped by status so you can easily see which routes have not started, have started, or are finished.
  
• When looking at an overview of all routes, you can now search all stops on all routes. By clicking a specific route, the search function will only search stops within that selected route.
  
• Stops that cannot be added to a route are highlighted so they can be corrected.

On the map view:⁠

• At the top of the map page, there is an overview button. Toggle between existing routes and dates, or add new routes using this feature.

Not all drivers can deliver the same number of packages in a day.

Now it’s possible to specify how fast/slow a driver is compared to other drivers, which is then reflected in the optimized routes created.

Reflect driver experience and efficiency when optimizing your route⁠

From today stops allocated and ETAs in a plan take into account the experience or efficiency of the driver.

Not all drivers can complete their routes at the same speed. They might take more or less time to drive between stops, or to complete the delivery, they might be a new driver, a temporary driver, or driving in a new area.

Customize the speed at which a driver both drives and carries out a delivery⁠

You can override the default setting of average to slower or faster to reflect the speed of driving from stop to stop and completing deliveries compared to other drivers.

The setting can be changed at driver level by selecting "override route default" in the membership tab settings or at driver route level by changing the Driving & Delivery Speed settings depending on whether you want to apply the speed setting to all routes for that driver or a specific route.

It can be time-consuming and difficult for drivers to check additional delivery details with their dispatcher. They need that information at their fingertips for fast and efficient delivery.

This extra information is now visible in the driver app:⁠

Recipient

• Name
• Email
• Phone
• External ID

Package

• Count
• Products

Seller

You will find a more simple look and feel that makes managing drivers with Spoke easier and faster to use as team members are now added and edited in a separate part of the Teams workspace.

You can easily add new team members individually, or add many couriers in a row. Give it a try by checking the ‘Add member’ box to include more than one new driver at a time.

Editing existing members⁠

Editing your existing team members is now easier, too.

Go to the three dots on the right of the team member's name for more info and to pull up their profile. You can change their name, display name, and role. Plus override their route defaults. When you select ‘Use defaults’, you can fix this so that your driver follows your set start and end locations.

If you uncheck this option, then you have the choice to customize your drivers' start and end locations individually. You can just pick another location and time and then save it. From now on, your driver is going to get routes that are tailored to them.

We've recently made some significant upgrades to help you further reduce the chances of missed deliveries by keeping your customers up-to-date on what's happening with their packages.

If you're on the Recipient plan or above, with this update you can:

• Easily customize customer messages
• Choose to send SMS, email, or both
• Add personalization
• Choose to send messages in any language

After a driver starts their route, your customer will get a message with general delivery info. This includes an estimated delivery time and a link to our live tracking site so that they can track its progress. 🙌

We've improved Spoke Dispatch with some big new features you've been requesting: You have more control over driver setup. Now you can:

• Choose your distance and time from Miles to Kilometres, or 12 hour to 24 hour clock.
• Control your driver app settings to manage what map type, navigation app, and vehicle they have to use.
• Turn customer notifications on or off for Recipient Plan customers.