Product updates
What’s new in Spoke Dispatch
Feature updates and improvements to make last mile delivery more dynamic
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12 Jun 2023
Easily add stops by pinning them anywhere on the map
Dispatchers can sometimes encounter incorrectly located addresses on a route due to inconsistencies in mapping data provided by third parties. These can be corrected by reporting the issue to Google Maps or Open Street View, but those updates take time.
Now dispatchers can instantly correct or pin the location of a stop simply by clicking on the map.
How to pin a stop anywhere on the map:
- Zoom in on the map to show the area you want to target
- Right-click on the map exactly where you want to pin a stop
- Confirm that you want to add a stop at that location
- The stop will be pinned and added to your route
08 Jun 2023
Improved map visibility of multiple routes with simplified stop markers
Managing multiple routes in the same geographical region can create a visually crowded map, making it hard to see individual stops and route progress clearly.
Now dispatchers can toggle between detailed and simplified stop markers on the map view.
Simplified stop markers reduce each stop on the map to a small square.
How to toggle between detailed and simplified stop markers:
- Go to the map view of a route
- Click the stop icon in the top right corner of the map
- Click this icon to toggle between detailed and simplified stop marker styles
01 Jun 2023
Customize route optimization objectives to suit your delivery operations
Every business model handles delivery in a different way and has unique needs when it comes to how routes are optimized. Companies that pay their drivers by the hour may want to optimize routes based on speed.
It’s now possible to customize your route optimization settings to suit your delivery style better.
How to set route optimization objectives
- Go to Settings > Route Optimization
- Select the route optimization options you prefer
- All routes will now be optimized based on these preferences
29 May 2023
Save time managing routes by batch editing stops
Dispatchers often need to make the same change to multiple stops on a route, but individually updating stops is inefficient and prone to human error.
Now dispatchers can save time managing stops with batch editing. It provides a quick and easy way to apply the same change to a group of stops.
How to batch edit stops:
- Click on a route
- Click the dotted square 'select area' icon on the map
- A hexagonal grid will appear on the map
- Select the hexagons that contain the stops you want to edit
- Use the toolbar on the map to make changes
- Preview and save your changes
- Your changes will be applied to all the stops selected
24 May 2023
Create time-saving integrations using Spoke's two-way API
Manually adding stops or batch-uploading route data using a spreadsheet can be time-consuming and inaccurate.
The latest version of the Spoke Dispatch API is two-way. This allows you to import and manage data using the API and subscribe to published event-based information.
Integrate your existing systems with the API to automate processes and speed up your delivery operations.
How to integrate with Spoke’s API
Go to Settings > Integrations to read the complete technical documentation and best practices.
16 May 2023
Improve performance with in-depth delivery analytics
Identifying areas where delivery performance can be improved without access to the right data can be difficult.
Spoke Dispatch users can now access and run a range of delivery analytics reports to gain deeper insight into performance.
How to access delivery analytics reports:
- Go to Settings > Analytics
- View reports by team or individual driver
- Filter reports by a selected time period
- All reports are automatically updated to display the selected data
How to view a daily analytics snapshot
Go to Overview > At the top of the page, the daily analytics snapshot displays:
04 May 2023
Allow certain drivers to make specific stops
Some drivers may be more experienced than others or drive a more suitable vehicle, making them better equipped to carry out certain stops.
It’s now easy for dispatchers to only allow certain drivers to carry out specific stops.
How to allow certain drivers to make specific stops:
- On a route select or add a stop
- Under Stop Setup click the Allowed drivers drop-down menu
- Select the driver or drivers that are suitable to complete that stop
- Optimize the route, and that stop will only be assigned to a permitted driver
20 Mar 2023
Optional proof of delivery
POD requirements can now be turned on or off for specific stops. Drivers can skip POD collection when it is not needed, which helps them to save valuable time across the duration of their route.
How to specify proof of delivery requirements
- Go to Settings > Proof of delivery
- Set account level defaults for POD collection
- When uploading route data, set POD as required or not required
- On a route, change the POD settings for a stop in Stop Setup
28 Feb 2023
Dynamic stop status icons
Dispatchers can now see the real-time status of stops on an active route and make live changes to increase the chances of successful delivery.
How dynamic stop status icons work
Dynamic stop status icons are live indicators of a stop’s delivery progress:
- Orange dot = The stop is at risk of being early or late
- Green tick = The stop was completed on time
- Orange tick = The stop was completed early or late
- Red cross = The stop was not completed
Hover over each icon for additional detail about:
09 Feb 2023
Improved delivery experience for customers
Dispatchers can now choose to add customer service contact details to the delivery information available to customers, providing a better delivery experience to customers who need help.
Delivery tracking information provided to customers now includes:
- Dynamic estimated time of delivery
- Delivery status
- Proof of delivery information
- The ability for the customer to add delivery instructions
- Customer service contact email and/or telephone number
- Sender name and address
- Shareable tracking link
