Product updates
What’s new in Spoke Dispatch
Feature updates and improvements to make last mile delivery more dynamic
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17 Jan 2024
What’s New in January 2024
Watch our latest product update video and discover more about the following features:
27 Nov 2023
Compare the difference between estimated and actual route duration
Understanding how long routes should take your drivers helps determine capacity and manage daily workflow.
Using the most recent analytics report, compare the actual route duration time with the average route duration time.
Find out how much the average and estimated duration differ. Examine performance factors and make changes to improve these values.
How to compare estimated and actual route duration:
- Go to Settings > Analytics
- Run the ‘Route duration compared to estimate’ report
22 Nov 2023
Set a unique cost per delivery to track operational expenses accurately
Knowing if you are achieving good business margins on delivery operations is difficult because there are so many variables.
Now, you can set a custom cost per delivery, taking into account the cost per hour and cost per mile.
Create a cost per delivery that accurately reflects your business expenses and stay on top of outgoings.
How to set a custom cost per delivery
- Go to Settings > Team settings
- Add your specific delivery costs per hour/mile
- Go to Settings > Analytics to see your cost per delivery report over time
13 Nov 2023
Set a maximum number of stops per driver according to vehicle capacity
Not being able to set a maximum number of stops per driver per route can lead to dispatchers having to edit routes manually. Moving stops between drivers to ensure those with the right vehicle capacity receive the correct number of deliveries is tricky and time-consuming.
The ability to set a maximum number of stops per driver per route is possible in two ways.
How to set a default maximum number of stops per driver:
- Go to Settings > Depot
- Click on a depot to edit it
- Add a maximum number of stops per driver per route
- This number will apply to all drivers associated with that depot
How to set a custom maximum number of stops per driver:
30 Oct 2023
Create geographical delivery zones to assign stops based on driver location automatically
In the past, dispatchers had to format delivery data or make changes to optimized routes if they wanted to assign stops in specific locations to selected drivers.
It is now possible to create custom delivery zones. Any stops within a zone are automatically added to a route in that area. The route is then sent to the driver assigned to that zone.
How to create delivery zones
- Go to Settings > Zones
- Click on the map to select the zone area
- Name and color code the zone
- Assign a driver(s) to the zone
How to use delivery zones
03 Oct 2023
Automate delivery operations with Spoke's latest API update
Earlier versions of the Spoke Dispatch API did not facilitate the optimization and distribution of routes to drivers.
The latest version allows users to integrate their existing systems with the Spoke Dispatch API for end-to-end automation of delivery operations. From data import through to optimizing and distributing routes to drivers.
How to integrate with Spoke’s API
Go to Settings > Integrations to read the complete technical documentation and best practices.
14 Aug 2023
Easily export detailed delivery data for deeper insight
It was previously only possible to access detailed delivery data by performing a global account search. This would only provide results for the specific information that was searched for.
Now monthly reports containing detailed delivery data can be exported at the touch of a button, giving you instant access to granular performance information.
How to download detailed delivery data:
- Go to Settings > Analytics
- Click > Export data
- Select > Detailed export
- Select the month
- Click done
02 Aug 2023
Analyze late and failed stops and track delivery costs with additional analytics reports
With four new delivery analytics reports, you can further analyze delivery costs and performance metrics.
Understand the most common reason for failed deliveries, monitor the percentage of late stops, and track the average cost per delivery over time.
Filter each report by depot, team, or driver for a more granular view of activity.
Go to Settings > Analytics to access the delivery reports dashboard.
05 Jul 2023
What’s New in July 2023
Watch our latest product update video and discover more about the following features:
15 Jun 2023
Provide restricted account access with read-only roles for specific users
Now you can safely and securely provide read-only access to your account, allowing specific roles the ability to view and search all account data without being able to make any changes.
Read-only roles have access to view all available account information as it happens but cannot make any edits or access account settings.
This restricted role can be useful for teams looking to safely outsource their customer support to a third party or share the real-time route tracking view with partners.
How to create a read-only role
- Go to Settings > Team members
- Click Add members
- On the Role dropdown menu select Read only
- Click Add member to finish
