Product updates

In the past, dispatchers had to format delivery data or make changes to optimized routes if they wanted to assign stops in specific locations to selected drivers.

It is now possible to create custom delivery zones. Any stops within a zone are automatically added to a route in that area. The route is then sent to the driver assigned to that zone.

How to create delivery zones⁠

• Go to Settings > Zones
• Click on the map to select the zone area
• Name and color code the zone
• Assign a driver(s) to the zone

How to use delivery zones⁠

• Import route data
• Stops are automatically added to a route within the same zone
• Routes are assigned to the driver for that zone
• Stops outside of zones are automatically added onto the most suitable route

Earlier versions of the Spoke Dispatch API did not facilitate the optimization and distribution of routes to drivers.

The latest version allows users to integrate their existing systems with the Spoke Dispatch API for end-to-end automation of delivery operations. From data import through to optimizing and distributing routes to drivers.

How to integrate with Spoke’s API⁠

Go to Settings > Integrations to read the complete technical documentation and best practices.

It was previously only possible to access detailed delivery data by performing a global account search. This would only provide results for the specific information that was searched for.

Now monthly reports containing detailed delivery data can be exported at the touch of a button, giving you instant access to granular performance information.

How to download detailed delivery data:⁠

• Go to Settings > Analytics
• Click > Export data
• Select > Detailed export
• Select the month
• Click done

With four new delivery analytics reports, you can further analyze delivery costs and performance metrics.

Understand the most common reason for failed deliveries, monitor the percentage of late stops, and track the average cost per delivery over time.

Filter each report by depot, team, or driver for a more granular view of activity.

Go to Settings > Analytics to access the delivery reports dashboard.

Watch our latest product update video and discover more about the following features:

• API V2.0

Now you can safely and securely provide read-only access to your account, allowing specific roles the ability to view and search all account data without being able to make any changes.

Read-only roles have access to view all available account information as it happens but cannot make any edits or access account settings.

This restricted role can be useful for teams looking to safely outsource their customer support to a third party or share the real-time route tracking view with partners.

How to create a read-only role⁠

• Go to Settings > Team members
• Click Add members
• On the Role dropdown menu select Read only
• Click Add member to finish

Dispatchers can sometimes encounter incorrectly located addresses on a route due to inconsistencies in mapping data provided by third parties. These can be corrected by reporting the issue to Google Maps or Open Street View, but those updates take time.

Now dispatchers can instantly correct or pin the location of a stop simply by clicking on the map.

How to pin a stop anywhere on the map:⁠

• Zoom in on the map to show the area you want to target
• Right-click on the map exactly where you want to pin a stop
• Confirm that you want to add a stop at that location
• The stop will be pinned and added to your route

Managing multiple routes in the same geographical region can create a visually crowded map, making it hard to see individual stops and route progress clearly.

Now dispatchers can toggle between detailed and simplified stop markers on the map view.

Simplified stop markers reduce each stop on the map to a small square.

How to toggle between detailed and simplified stop markers:⁠

• Go to the map view of a route
• Click the stop icon in the top right corner of the map
• Click this icon to toggle between detailed and simplified stop marker styles

Every business model handles delivery in a different way and has unique needs when it comes to how routes are optimized. Companies that pay their drivers by the hour may want to optimize routes based on speed.

It’s now possible to customize your route optimization settings to suit your delivery style better.

How to set route optimization objectives⁠

• Go to Settings > Route Optimization
• Select the route optimization options you prefer
• All routes will now be optimized based on these preferences

Dispatchers often need to make the same change to multiple stops on a route, but individually updating stops is inefficient and prone to human error.

Now dispatchers can save time managing stops with batch editing. It provides a quick and easy way to apply the same change to a group of stops.

How to batch edit stops:⁠

• Click on a route
• Click the dotted square 'select area' icon on the map
• A hexagonal grid will appear on the map
• Select the hexagons that contain the stops you want to edit
• Use the toolbar on the map to make changes
• Preview and save your changes
• Your changes will be applied to all the stops selected