Product updates
What’s new in Spoke Dispatch
Feature updates and improvements to make last mile delivery more dynamic
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05 Aug 2024
Choose between high-detail and simplified map views to improve navigation
Previously drivers had to select and set a map view type, which they could only change in the driver app settings.
Now, drivers can tap a button in the driver app on the map to switch between a detailed satellite map view and a simplified route view, making it easier than ever to see more or less detail when needed.
Changing to a satellite map view when approaching a stop provides additional visual context, and drivers can instantly switch back to a simplified view when navigating longer distances between stops where photographic imagery is not required.
26 Jun 2024
Collect proof of delivery for pickup points
Some stops require delivery to a pickup point, such as a parcel locker or retail partner who takes in deliveries. Previously, drivers could not specify this type of stop when collecting proof of delivery.
Now, proof of delivery can be collected for pickup points and automatically shared with dispatchers and recipients.
How to collect proof of delivery for pickup points
- Tap a stop to mark it as delivered
- Select > Delivered to pickup point
- Add and submit proof of delivery
- Proof of delivery is instantly visible to dispatchers and recipients
21 Jun 2024
Choose to move or copy stops between routes
Previously, dispatchers could only copy stops from one route to another. A copied stop could be added to an alternative route and would also remain on the original route unless manually deleted.
Dispatchers can now move stops between routes. When a stop is moved from one route to another, it is automatically deleted from its original route.
Depending on their needs, Dispatchers may want to keep a copy of stops on their original route and they can do this by toggling the relevant settings on or off.
How to move stops
- When creating/managing a route click > Move stops
- Turn the setting on/off if you want to keep stops assigned to the same drivers
- Turn the setting on/off if you want to keep a copy of the stops in the original route
- Select the route you want to move stops from
20 Jun 2024
Color code key stops to make them more visible
On busy routes with many similar deliveries, it can be tricky for drivers to remember when certain stops have special conditions attached to them.
Now, drivers can choose to color-code specific stops with special requirements to help highlight them better on their route.
Within the driver app there are four different colors to choose from, and when a stop is color-coded, the pin on the map and progress bar change color.
This feature is currently only available within the driver app.
How to color code a stop in the driver app
- Tap on a stop to edit it
- Tap the default blue color icon in the top left
01 May 2024
Give drivers the ability to manually order stops on their route
Some businesses rely on their drivers to create delivery routes because it is more efficient than requiring dispatchers to create and allocate routes to drivers.
Drivers now have even greater flexibility over route creation with the option to manually select the order in which groups of stops are attempted.
How to enable drivers to create manually ordered routes
Dispatchers
- Go to > Settings > Driver permissions
- Go to Route permissions > Routes created by drivers
- Turn on the driver route permission > Reoptimize route
20 Mar 2024
Quickly copy and move multiple stops to a different route
When real-time changes impact delivery, dispatchers need to edit routes quickly. Often, this means moving one or more stops from one driver's route to another to stay on schedule.
The batch editing function makes it easier and faster to select a group of stops and copy them from one route to another.
How to copy stops from one route to another using batch editing
- On the map view > click the 'select area' icon
- Select the areas that contain the stops you want to batch-edit
- Click > Copy stops
- Select the route you wish to copy the stops to click > Copy Stops
- Your selected stops have now been copied across to the new route
12 Mar 2024
Add a photo of packages for faster identification
Finding one particular item in a delivery vehicle full of similar looking brown packages can be confusing at times.
Now drivers can choose to take a photo of a package as they add that delivery address to their route. Upon arrival at the stop, the driver can view the package photo again to remind themselves what the package looks like.
How to add a stop and take a photo of the package
- Go to add a stop > Select 'add stop and take photo'
- After the stop is added the camera will automatically go to photo mode
- Take a photo of the package
- This photo is added to the stop details
- Tap the camera icon on the stop details to view the photo
19 Feb 2024
Allow drivers to edit specific route settings with customized permissions
Previously there were no restrictions on a driver’s ability to make changes to routes. If changes were not communicated to dispatchers or had an unforeseen knock-on effect, this could cause problems.
It’s now possible to specify which aspects of a route drivers can edit by setting specific driver route permissions. Manage what drivers can and cannot do in order to suit your delivery process.
How to set driver route permissions:
- Go to Settings > Driver permissions > Route permissions
- Toggle permissions to on/off
- Tick each specific setting to enable it for your drivers
13 Feb 2024
Select which routes appear on the daily overview map
Days with many routes in the same location can create a cluttered and hard-to-read map view.
Now, you can toggle on and off which routes appear on the map for a more streamlined view. For example, you can toggle off finished routes as the day progresses to view only the active routes.
How to toggle routes on/off the map view:
- On the daily overview sidebar routes are grouped by status eg not started, started, finished
- Next to each group of routes is an eye icon
- Click the eye icon to remove that group of routes from the map
- Click the eye icon again to restore those routes to the map
05 Feb 2024
Faster processing of changes to routes
Minor changes to existing routes previously took a few minutes to reoptimize, which slowed down dispatchers.
A significant increase in processing speed has reduced the amount of time it takes for edited routes to be recalculated. Modified routes can now be reoptimized up to 10 times faster.
