Product updates
What’s new in Spoke Dispatch
Feature updates and improvements to make last mile delivery more dynamic
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19 Jan 2023
Faster access to the delivery dashboard and data
Previously, large teams with multiple drivers and routes may have experienced a slight lag as the Overview Dashboard page loaded.
Page loading performance has been improved so that large amounts of data can be quickly retrieved, processed, and displayed.
The Overview Dashboard page loads 50% faster for small teams and 3x faster for large ones, giving almost instant access to a view of daily delivery activity.
21 Dec 2022
Select map or satellite view
In addition to the default map view, dispatchers and admins can now select satellite view for a photographic bird's eye view of routes.
This provides detailed satellite imagery of the landscape, which can help when trying to pinpoint hard-to-find or incorrectly mapped stops.
How to select satellite view
- Select a route
- In the top, right-hand corner of the map view are the options Map/Satellite
- Click on Satellite
- Click Map to swap back to the default map view
15 Dec 2022
Integrate with Spoke's Webhook API for live event data
Spoke Dispatch users can now access and benefit from Spoke’s Webhook API V0.1b
The API enables two different software programs to communicate and provides access to useful event-based data.
API Data
The API publishes data relating to three key events:
- When a route is sent to a driver
- When a route is started
- When a stop is attempted
How to integrate with Spoke’s API
Go to Settings > API to read the complete technical documentation and best practices.
23 Nov 2022
Select single/multiple stops to be attempted first or last
On a route, dispatchers can select:
- a single/multiple stops to be attempted first
- a single/multiple stops to be attempted last
This allows drivers to complete priority deliveries at the beginning of their route and leave less urgent deliveries until the end.
How to select single/multiple stops to be attempted first or last
- Click on a stop
- Under Stop Setup, select First or Last
- Stops marked as First will be attempted at the start of the route
- Stops marked as Last will be attempted at the end of the route
- There is no min/max limit on the number of stops you can mark as First/Last
18 Nov 2022
Copy, view, and share proof of delivery information
When there is a problem with a delivery, dispatchers and admins often have to find proof of delivery and forward that to the concerned client or customer.
You can now easily find and copy all the POD information from a specific stop in one click.
How to copy and share POD info
- Click on the stop
- Below the POD info click the Copy details button
- This will copy all the POD info for that stop to your clipboard
- Paste this info wherever you need to transfer it
View the POD info your recipient sees
07 Nov 2022
Make last-minute edits to optimized routes
Dispatchers who need to make last-minute changes to optimized routes can now easily make and roll back changes.
To minimize disruption to the driver, it is also possible to choose how those changes will impact the existing route order.
A dispatcher or admin can now:
- Add or make changes to existing stops on an optimized route
- Preview or Discard these changes
- Choose to reorder only the edited stops, reorder all the stops, or reorder and redistribute all stops
- In one click discard, all changes since changes were last saved
- Reassign a driver to a route after a route has been optimized
This is the first of three components that together will allow dispatchers and admins to edit live routes in the near future.
24 Oct 2022
Create and manage multiple depots
Companies with more than one depot location can now create multiple depots.
A dispatcher or admin can now:
- Filter their view to display activity from all depots, or one specific depot
- Create routes for and assign drivers to any depot
How to create multiple depots
- Go to Settings > Depots and click Create depot
- Name your depot and complete the route setup for that specific depot
- Click the Team members button or go to Settings > Team members to assign drivers to depots
- Once your depots have been created, you can view all depots or individual depots by using the drop-down menu in the top left-hand corner of the screen
How to delete a depot
19 Oct 2022
Routes and active drivers are shown on the calendar
Searching for individual drivers and routes on specific days can be time-consuming if you plan routes daily or have a large driver team.
Now you can clearly see which days of the month have routes on them, and which days have active drivers.
The calendar on the main overview page now shows:
- Days with no activity on them are a default pale grey color
- Days with routes planned on them are now dark grey
- Days with active drivers on them are marked with a green dot
06 Oct 2022
Copy incomplete stops to a new route
Drivers often finish their day with unassigned, unattempted, or failed stops. To make sure these stops are completed on the next try, dispatchers need to reassign them to new routes.
Manually completing this process can be time-consuming and confusing. We’ve developed our Copy Stops feature to quickly handle this process.
How to use the Copy Stops feature
- Select 'copy stops' from the 3 vertical dots menu on an existing route
- Click the 'copy stops from previous routes' button when creating a new route
- Choose the route you wish to copy stops from and to on the Copy Stops page
- Choose the stops you wish to copy from the displayed list
- Clicking the Copy Stops button will create a new route based on these stops
- Add to and edit stops in this newly created route as usual
13 Sep 2022
Set dynamic or fixed delivery windows for customer notifications
The most important information for a customer is when a package is due to be delivered. Not being able to set or communicate timely delivery windows accurately can cause customer service issues.
Our new Dynamic and Fixed delivery window options allow you to customize delivery windows and easily communicate delivery ETAs to your customers.
How to set a delivery window
- Go to your account Settings and select Customer Updates
- Under Customer Updates, you will see Delivery Time Window
Setting a fixed time window
Set a fixed time window for customer updates, regardless of the stop ETA.
