drop in operational costs
more first-attempt successes
Delivery management doesn’t need to be exhausting
Spoke Dispatch gives last mile courier companies the control to run operations without unnecessary admin slowing them down. Reclaim your time with delivery management software that helps you move past…
Hours of admin
Juggling multiple tools keeps you stuck in reactive mode as more problems pile up. Adding more drivers doesn’t seem possible when you’re already at capacity with admin.
Poor visibility and control
Out-of-sync teams leave drivers calling dispatchers, dispatchers losing time, and recipients chasing orders. You can’t review performance and improve when you’re always playing catch-up.
Delivery disputes
Failing to prove where a package was, when it arrived, or who received it puts you in a bad position when disputes arise. Paying for claims that weren’t your fault dents your time, budget, and reputation.
Take control of your delivery operations
Teams stay calm when they trust the process. Our delivery management platform keeps dispatchers and drivers in sync in real time, so it’s easier to manage change, reduce admin, and grow your courier business.
Gain full visibility of drivers & routes
Track drivers in real-time via a GPS map that performs in urban and rural areas. Check delivery progress, timelines, and dynamic ETAs that automatically update as routes progress.
Edit & override live routes
Give dispatchers and drivers the control to adjust when plans change on the road. Edits are updated in the dispatcher dashboard and driver app in real-time to keep your team in sync.
Automate proof of delivery updates
End delivery disputes with full control and flexibility over PoD. Take e-signatures, photos, and write notes. Verify the chain of custody with barcode scanning and a shareable PoD link.
Customize recipient notifications & offer live delivery tracking
Automatically update recipients at every stage of delivery with branded SMS and email notifications. Send a live link with a dynamic ETA that recipients can use to check progress and update delivery instructions mid-route.
Manage drivers & performance
View all your drivers in one page with a 7-day performance snapshot. Set role-based access and add, pause, or remove drivers when you need to. If you need to scale fast, you can. Add up to 50 drivers at a time with Spoke API.
Assess delivery analytics
Track success rates, stop volumes, daily performance, and reasons for failed deliveries to keep learning and improving. Check reports at any time, apply filters, and export to CSV for payroll, fuel reimbursement, and client reporting purposes.
The driver app your team wants to use
Many courier companies make the switch to Spoke Dispatch after learning that their drivers already pay for Spoke Route Planner out of their own pocket.
Over 10 million downloads
Powers over 1 billion deliveries
Available on iOS and Android
“We love Spoke. An intuitive app for our drivers is crucial when making sure that deliveries are handled correctly.”
Sagar Bhat • Shoot Delivery • Canada
Did you know?
Spoke Dispatch is the only delivery management platform with a driver app built on Google Maps Platform Mobility services.
Save drivers a minimum of one hour a day
Courier companies save multiple hours and cut operational costs when their fleet uses the driver app made for last mile delivery management.
Keep drivers on the road and off the phone
Drivers don’t need to call dispatch for answers when the driver app gives them everything they need to deliver.
Navigate your way. Drivers have their preferences, so let them choose from Google Maps, Apple Maps, or Waze inside the driver app.
Let drivers create routes. Give drivers the control to use their experience and expertise to create/edit delivery routes when necessary.
Scan barcodes. Add stops, confirm vehicle loading, and prove delivery confirmation without typing. Just scan packages’ barcodes and the app does the rest.
View all stop details in one place. Updates appear in the driver app, so drivers can check stop priority and deliver packages as requested.
Win every delivery dispute
Set PoD delivery rules for every stop from your dispatcher dashboard. Drivers will see up-to-date delivery instructions even if edits were made mid-route, so you won’t need to keep calling them.
Keep recipients up to date on autopilot
Show recipients where their packages are with branded tracking pages and messages that are sent automatically based on driver location.
Personalize notifications for every stop type
Move past “Where is my order?” calls with a tracking page and automated notifications. Give customers a professional experience that stays on brand throughout the last mile.
Brand your tracking page. Let recipients see the status of their delivery/pickup with a branded tracking page that features your company logo, not ours.
Customize SMS & email messages. Personalize messages by recipient’s name, status, and language. Reduce misunderstandings and protect your delivery success rate.
Notify recipients automatically. Driver location keeps recipients up to date with their delivery status, so dispatchers have one less task to manage.
Share live tracking links. Show recipients their queue position, driver location, a dynamic ETA, and customer service details. Notes can also be left for the driver to help them find their address.
Stop guessing why deliveries fail
See how your entire courier fleet is performing with a quick glance at the key metrics. Apply filters and view by driver to drill down for a closer look.
Basic delivery management software doesn’t meet the needs of last mile courier companies.
One-size-fits-all platforms seem like good options, but that changes the day dispatchers and drivers use them. It’s a different story when teams use Spoke Dispatch, the last mile delivery management software made exclusively for final mile couriers.
Frequently asked questions
Last mile delivery management software is made to help courier companies manage route planning, driver management, tracking, proof of delivery, and driver performance. The “last mile” represents the final stage of the delivery process, from the depot to the recipient’s doorstep.
Managing the last mile without logistics and delivery software is very difficult. The admin quickly becomes overwhelming when you have a fleet of drivers on routes. Last mile delivery management software makes it easy for dispatchers and drivers to communicate and deliver with a high success rate.
Spoke Dispatch was built to keep things simple for operations managers, dispatchers, and drivers. It tends to only take a few minutes for new customers to learn how to import stops, plan routes, and share them with drivers. Many customers start planning routes with Spoke Dispatch the same day they sign up.
Spoke Dispatch helps courier companies improve every stage of their delivery process. Dispatchers spend less time planning routes and chasing drives for updates. Drivers spend less time at stops and with fewer distractions from dispatchers. Courier companies stand to save hours of time, money, and frustration when they’re managing operations with Spoke Dispatch.
There’s no shortage of delivery management software. Many companies offer a “one-size-fits-all” approach. However, that doesn’t suit the fast-paced nature and complexity of last mile delivery operations. Complex software with irrelevant features slows courier companies down. Spoke Dispatch is last mile management software built specifically to help courier companies improve speed, accuracy, and reduce operational costs.
Absolutely, this is one of the reasons why Driver App is so popular. It’s a simple app, designed to help drivers focus on deliveries without distractions. It doesn’t slow them down with repetitive screen taps or lengthy text instructions. Most drivers start using Driver App within minutes of downloading it.
Yes, we have an API, Shopify, and Zapier integration available. Use them to connect Spoke Dispatch to your current delivery management system. Read our API and Integrations help articles to learn more.