Trace proof of custody with time stamps that are recorded when package barcodes are scanned

Not having end-to-end visibility into each package's location can leave Dispatchers without the information they need to answer incoming delivery queries. Significant gaps in tracking can also lead to extra requests for updates from recipients, who need more thorough delivery details.

Users on Spoke’s Premium and Expert plans can now benefit from detailed proof of custody information for packages that have barcodes.

Any package with a barcode can be scanned when it is added to a route, loaded onto a delivery vehicle, and delivery is attempted. Time stamps are now recorded at the time these events occur, providing Dispatchers with specific, chronological information about a package's progress and custody status.

Recipients also benefit from more detailed tracking information, as proof-of-custody timestamps are shared with them in real time on their tracking link page.