Product updates
What’s new in Spoke Dispatch
Feature updates and improvements to make last mile delivery more dynamic
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26 Jun 2021
Customize customer messages to reduce the chance of missed deliveries, and more
We've recently made some significant upgrades to help you further reduce the chances of missed deliveries by keeping your customers up-to-date on what's happening with their packages.
If you're on the Recipient plan or above, with this update you can:
- Easily customize customer messages
- Choose to send SMS, email, or both
- Add personalization
- Choose to send messages in any language
After a driver starts their route, your customer will get a message with general delivery info. This includes an estimated delivery time and a link to our live tracking site so that they can track its progress. 🙌
05 Jun 2021
More control over driver setup
We've improved Spoke Dispatch with some big new features you've been requesting: You have more control over driver setup. Now you can:
- Choose your distance and time from Miles to Kilometres, or 12 hour to 24 hour clock.
- Control your driver app settings to manage what map type, navigation app, and vehicle they have to use.
- Turn customer notifications on or off for Recipient Plan customers.
